PATTIE PORTER, PRESIDENT, CONFLICT CONNECTIONS, INC., SAN ANTONIO, TEXAS, USA

“I have been using the TKI in my work for 16 years. I took the course to get a deeper understanding. Dr. Kilmann’s online class exceeded my expectations. I felt it was truly an advanced course: Not only did it expand my knowledge and use of the traditional TKI conflict modes, but it also gave me a problem management framework. I would recommend this course to practitioners who facilitate problem-solving and conflict management with groups.”