Knowledge Center

Conflict Management

Articles

Smith, S. & Martinez, J. (2009) An Analytic Framework for Dispute Systems Design, Harvard Negotiation Law Review [Vol. 14:123] Read more >

A deep exploration of the events surrounding the death of Denver Broncos Quarterback, Darrent Williams, on a fateful New Year’s Eve. This article is excellent for exploring group dynamics Read more >

This article by Dr. Don Murray provides some useful, basic, information on conflict resolution skills. Conflict Resolution Skills Read more >

The purpose of this white paper is to outline why sports conflict is costly, illustrate the costs of a likely incident, and compare the costs of proactive vs. reactive responses. Download: The Read more >

The Miami Hurricanes humiliated the University of Texas 46-3 in the 1991 Cotton Bowl despite accumulating more than 200 yards in penalties. This article explores the extraordinary team dynamics Read more >

When dealing with a counterpart who won’t give us what we want, we tend to write him off as difficult or irrational. Yet negotiation scholars point out that few people are truly irrational. Read more >

Drafting Dispute Resolution Clauses Read more >

What makes for an effective apology? An apology is a powerful means of reconciliation and restoring trust. However, sometimes even well-intended apologies can exacerbate a conflict. It may be Read more >

The Guide to Administrative Fair Play (the “Guide”) was created by the Sport Dispute Resolution Centre of Canada (SDRCC) for the purpose of providing sport administrators with a reference to Read more >

This intimate portrait of former University of Miami coach Randy Shannon explores how he was shaped by growing up as part of the African-American underclass in Miami and how he teaches his Read more >

What is nonverbal communication and body language? When we interact with others, we continuously give and receive wordless signals. All of our nonverbal behaviors—the gestures we make, the way we Read more >

The status and privileges conferred on organizational Ombuds programs — allowing Ombuds to work differently in the organization than all others — forge the additional responsibility for programs Read more >

This guide addresses the problem of spectator violence in stadiums and other arena-type settings. It begins with a discussion of the factors that contribute to such incidents. It then presents a Read more >

The following provides general information for the public and members of Sport Organizations on how conflict and dispute resolution operates within sport.  Specific and definitive procedures are Read more >

The Sports Conflict Institute has curated books and videos by topics here. Read more >

The biggest finding was that the girls learned to manage conflict like grown-ups: “They figured out, if situations came up, how to go to the other person and try to resolve them.” Read more >

The officiating environment can be challenging and potentially hostile. Dealing with conflict can be tough for a confident official, let alone an inexperienced one. Good officiating relies on Read more >

Using ADR to Resolve Collegiate Professional and Sport Business Disputes Read more >

This article explores the institutional factors that minimize the possibility that athletes, in this case a walk-on college football player, will take public stands on political issues. Read more >


Audio

A conversation on a sports ombuds model for youth sports with Jeff Sather and SCI Founder, Joshua Gordon. SCI Talk (Sports Ombudsman Jeff Sather) Read more >

In this conversation, SCI examines a case of a father suing after his teenage son was dropped from the local track team. SCI Talk (Father Sues After Teen is Dropped from Track Team) June 18, 2013 Read more >

In this episode of SCI Talk, we take on the issue of reputational risk in intercollegiate athletics. Specifically, how should we value reputation as its own currency not unlike dollars for wins? Read more >

In this episode, SCI Founder Joshua Gordon and Dr. Ken Pendleton discuss the value and need for an improved intercollegiate ombuds model. SCI is a major proponent of having a dedicated ombudsman Read more >


Books

The Sports Conflict Institute has curated books and videos by topics here. Read more >


Case Simulations

This multiparty negotiation simulation features 10 roles and can be played by 10 or more participants. It is an excellent simulation as an advanced topic after students have learned some of the Read more >


Case Studies

In this conversation, SCI examines a case of a father suing after his teenage son was dropped from the local track team. SCI Talk (Father Sues After Teen is Dropped from Track Team) June 18, 2013 Read more >

A Maryland girls swimming team has had its county championship title retroactively stripped for one of the more bizarre retroactive punishments to come down in recent years: It was deemed that Read more >


Documentaries

The Sports Conflict Institute has curated books and videos by topics here. Read more >


Tools

The Circle of Conflict is a powerful assessment tool for understanding sports conflict.  It recognizes critical drivers to inform appropriate intervention. Please contact us for help with your Read more >

This tool is to assist teams in consensus decision making. Objective. Consensus decision making requires discussing an issue until all agree to accept it. Acceptance does not mean that the Read more >

Both indirect and direct costs are critical to understand to fully embrace the importance of managing conflict in this $70B industry. This knowledge and skill set represents core Read more >

Cultures vary on the following four dimensions. In individualist cultures, people seek individual achievement and recognition, whereas collectivist cultures value the ties between people, and Read more >

Drafting Dispute Resolution Clauses Read more >

The G.R. I. P. model describes 4 critical components of high performing teamwork. Intentionally developing the 4 components is extremely helpful in building new teams, changing old teams, and Read more >

The Guide to Administrative Fair Play (the “Guide”) was created by the Sport Dispute Resolution Centre of Canada (SDRCC) for the purpose of providing sport administrators with a reference to Read more >

  Selecting the appropriate dispute resolution process requires an understanding of range of processes that include interest-based, rights-based, and power-based options.  It is critical to Read more >

SCI has developed a number of sport-specific conflict observation tools. These tools are designed as a valuable assessment instrument to provide specific feedback to teams and organizations about Read more >

Violence in sports can be categorized into four categories: Brutal Body Contact is physical contact that is deemed within the parameters of the game and the sport’s rules. An example would be a Read more >

The Triangle of Satisfaction is a powerful assessment tool for understanding interests in a sports conflict. Please contact us for help with your sports conflict. *Triangle of Satisfaction Read more >


Videos

Joshua Gordon and Ken Pendleton discuss the latest push for NCAA athletes to unionize and some of the things to consider. Read more >

A discussion on the roots and impact of college sports scandals. Read more >

This video examines some examples of deviance in and around sports. Read more >

Dr. Ken Pendleton and SCI Founder, Joshua Gordon, examine some of the challenges in understanding and preventing issues related to locker room culture. “Unfortunately, this is a lot more okay in Read more >

John Zinsser discusses ways in which professional and intercollegiate athletic programs manage conflict and how an Ombuds model might work as a viable alternative. Key Points on Organizational Read more >

A partially blind world class athlete from Michigan filed a Federal lawsuit in Detroit over some new rules being imposed on visually-impaired athletes who compete in triathlons. Aaron Scheidies Read more >

In this video, Oregon Ducks’ Cornerback, Ifo Ekpre-Olumu spends time with SCI Founder, Joshua Gordon, to discuss some of the challenges presented by social media in college athletics. Read more >

Michael Pritchard is a one-of-a-kind speaker with a unique and upbeat message about the role of sports in the national conversation about bullying. Read more >

The Sports Conflict Institute has curated books and videos by topics here. Read more >

In this ingenious talk, Pulitzer Prize winning writer Charles Duhigg seamlessly combines informational facts from research, anecdotes from real events, and personal experience with insightful Read more >

In this video Bo Hanson discusses the cycle of a team’s season. He includes in his explanation how a team must progress through the five stages of team development, how the GRIP model Read more >

SCI discusses understanding, preventing, and resolving conflict in sports. Read more >

Discussion on violence in football. Read more >

You Can Play is supported by athletes of all levels and fans in the fight for respect in sports. Read more >

Jim Thompson is founder of Positive Coaching Alliance, a nonprofit dedicated to using sports to develop Better Athletes, Better People. An Ashoka Fellow, Jim has written nine books including Read more >


Weblinks

The sports industry has long utilized alternative dispute resolution (ADR) to resolve a wide range of sports-related disputes, including the administration of cases arising from sports at the Read more >

By their nature, sporting events are inherently competitive — each team seeks victory over its opponent. But is conflict a necessary part of sports? When does the “game” become Read more >

The Court of Arbitration for Sport (CAS) is an institution independent of any sports organization which provides for servic­es in order to facilitate the settlement of sports-related disputes Read more >

Leap’s Sport and Conflict Resolution program offers creative approaches to combining sport and conflict resolution training. Read more >

This link is to Self-Help Tools provided by MIT’s Ombuds Office. These resources give information ranging from the management of conflicts on your own to using MIT policies and procedures Read more >

This website is designed to help you understand, plan and manage conflict with one or more members of a team. Tool Created by Camilo Azcarate, JD, MA Read more >

From WKCR 89.9 FM NY Date Broadcast: Mon, 13 Jan 2014 January’s installment of our series with the Advanced Consortium on Cooperation, Conflict, and Complexity (AC4) features John Zinsser, Read more >

Sport BC’s resource library is for sport administrators to find how-tos, toolkits and guides to help inform the operations and activities of sport organizations Read more >

The Sport for Development and Peace International Working Group (SDP IWG) is an inter-governmental policy initiative whose aim is to promote the integration of Sport for Development and Peace Read more >

Sport Resolutions is the independent not-for-profit dispute resolution service for sport in the United Kingdom. Read more >

The Sports Conflict Institute has curated books and videos by topics here. Read more >

Using ADR to Resolve Collegiate Professional and Sport Business Disputes Read more >

“Provide independent advice to athletes at no cost about the applicable provisions of the Ted Steven’s Olympic Amateur Sports Act and constitution and bylaws of the United States Read more >