Knowledge Center



Conflict naturally and regularly occurs. But, when denied or unaddressed—whether with self, another person, or one’s team or organization, it detracts from performance. Just like an injury, early Read more >

Everyday, throughout the U.S. and the rest of the world, in organizations as diverse as the United Nations, Coca-Cola, the National Institutes of Health and even Columbia University, a few Read more >

Edward Schumacher-Matos, the ombudsman for NPR tasked with holding the organization accountable on questions of journalistic integrity and ethics, published a lengthy piece on March 19, 2014 Read more >

Developing an effective athletic organizational ombuds program requires critical steps to visualize, contextualize, socialize, institutionalize, and operationalize in order to fully realize the Read more >

The status and privileges conferred on organizational Ombuds programs — allowing Ombuds to work differently in the organization than all others — forge the additional responsibility for programs Read more >

SCI is a national innovator in its use of a Sports Ombuds Model, establishing one of the first Ombuds offices in the nation specifically designed to address sports-related issues. Establishing a Read more >


A conversation on a sports ombuds model for youth sports with Jeff Sather and SCI Founder, Joshua Gordon. SCI Talk (Sports Ombudsman Jeff Sather) Read more >

In this episode, SCI Founder Joshua Gordon and Dr. Ken Pendleton discuss the value and need for an improved intercollegiate ombuds model. SCI is a major proponent of having a dedicated ombudsman Read more >


SCI is a national innovator in its use of a Sports Ombuds Model, establishing one of the first Ombuds offices in the nation specifically designed to address sports-related issues. Establishing a Read more >


John Zinsser discusses ways in which professional and intercollegiate athletic programs manage conflict and how an Ombuds model might work as a viable alternative. Key Points on Organizational Read more >

In this episode of SCI TV, we explore risk management in the NCAA with Torre Chisholm, Portland State University.Athletic Director. He discusses the procedures taken to ensure student-athletes Read more >

Quinnipiac-Yale Dispute Resolution sponsored the lecture, “The Organizational Ombudsman: Origins, Roles and Operations”. The lecture was given by Charles Howard from Shipman & Read more >


The ESPN Ombudsman Blog examines current issues involved with ESPN as an organization. Specifically, the Ombudsman ensures transparency, integrity, and the best interests of the organization as a Read more >

The mission of IOA is to advance the profession of organizational ombudsman and ensure that practitioners are able to work to the highest professional standards. The International Ombudsman Read more >

The IOA Code of Ethics provides a common set of professional ethical principles to which members adhere in their organizational Ombudsman practice. Based on the traditions and values of Ombudsman Read more >

The IOA Standards of Practice are based upon and derived from the ethical principles stated in the IOA Code of Ethics. Each Ombudsman office should have an organizational Charter or Terms of Read more >

This link is to Self-Help Tools provided by MIT’s Ombuds Office. These resources give information ranging from the management of conflicts on your own to using MIT policies and procedures Read more >

This website is designed to help you understand, plan and manage conflict with one or more members of a team. Tool Created by Camilo Azcarate, JD, MA Read more >

From WKCR 89.9 FM NY Date Broadcast: Mon, 13 Jan 2014 January’s installment of our series with the Advanced Consortium on Cooperation, Conflict, and Complexity (AC4) features John Zinsser, Read more >

SCI works with KIDSPORTS to strengthen the systems and procedures that assist youth sports organizations in dealing with conflict that occurs among participants, parents, coaches, fans and Read more >

News and Information For and About Organizational Ombuds. Organizational Ombuds serve as a confidential, independent, neutral and informal dispute resolution resource for a specific entity. They Read more >

SafeSport addresses misconduct in sport and seeks to create a healthy, supportive environment for all participants by providing information,training, and resources. Misconduct in sport Read more >