“If everyone is moving forward together, then success takes care of itself.” ~ Henry Ford
Conflict is normal and can be a catalyst for positive outcomes if shifted towards collaboration. We all have issues that cause problems and friction. Often, these escalate to avoidance, argument, or flat out anger. What makes solving these problems so hard? Why do we often become entrenched and stuck – unable to find a better way? What are the three main approaches we all use when dealing with conflict?
Learn from Gary Furlong about the Stairway of Interests, Rights, and Power.
Gary Furlong’s, The Conflict Resolution Toolbox (Wiley, 2020), is an essential resource for better assessing, preventing, and resolving conflict.